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SUPPORT
Frequently Asked Questions
Everything you need to know about ordering, shipping, and caring for your PureGlowTools.
Standard shipping takes 3–5 business days within Canada and the U.S. Need it faster? Expedited (1–2 business day) options are available at checkout. All orders are processed within 24 hours on business days.
We offer a 30-day return policy on all unused items in their original packaging. Simply reach out to our support team to start a return and we'll email you a prepaid label. Refunds are issued to your original payment method within 5–7 business days of receiving your return.
As soon as your order ships, we'll email you a tracking link so you can follow your package every step of the way. You can also find tracking details in your account under Order History. Didn't get an email? Check your spam folder or contact us and we'll resend it.
Yes! Every PureGlowTools device is backed by a 1-year warranty against manufacturing defects. If your tool stops working properly under normal use within the first year, we'll repair or replace it free of charge. Just reach out with your order number and a description of the issue.
Our friendly team is here to help! Email us anytime at support@pureglowtools.com or call +1 (800) 555-0199, Monday to Friday, 9am–6pm EST. We typically reply to emails within 24 hours.
